Terms of service

Welcome to VELOR. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when placing an order or creating an account.

2. Products

We strive to display our products as accurately as possible.

However, actual colors may vary slightly due to screen settings, lighting, or device displays.

We reserve the right to update product descriptions, pricing, availability, or discontinue products at any time without prior notice.

3. Orders

Placing an order does not guarantee acceptance.

VELOR reserves the right to:

Accept or reject any order.
Cancel orders due to pricing errors, stock availability, suspected fraud, or other legitimate reasons.
Limit purchase quantities when necessary.

If your order is cancelled after payment, a full refund will be issued.

4. Pricing & Payments

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Payments are processed securely through trusted payment gateways supported by Shopify.

VELOR does not store your complete debit or credit card information.

5. Shipping & Delivery

Estimated delivery times are provided for convenience only.

Delivery may be delayed due to courier services, weather conditions, public holidays, customs clearance, or other circumstances beyond our control.

Once your order is handed over to the shipping carrier, responsibility for delivery rests with the courier partner.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the terms outlined in that policy.

7. Intellectual Property

All content on this website, including but not limited to:

VELOR logo
Brand name
Product images
Graphics
Text
Videos
Designs

is the exclusive property of VELOR and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

8. Third-Party Services

Our website may include links or integrations with third-party services including Shopify, payment providers, and shipping partners.

VELOR is not responsible for the content, privacy practices, or services provided by third-party websites.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software or viruses.
Copy or misuse website content.
Attempt unauthorized access to our systems.

Violation of these Terms may result in suspension or permanent restriction of access.

10. Limitation of Liability

To the fullest extent permitted by law, VELOR shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall never exceed the amount paid by you for the product giving rise to the claim.