Shipping policy

At VELOR, we are committed to delivering your order safely and on time. Every order is carefully processed to ensure the best shopping experience.

Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, product launches, or peak seasons, processing times may be slightly longer.

Shipping & Delivery

Estimated Delivery Time: 5–10 Business Days across India.

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Any free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive your tracking details via email or SMS.

You can use the tracking number to monitor your shipment until delivery.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and email address are accurate before placing your order.

VELOR is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email us at teamvelorsupport@gmail.com with your order number and clear photos of the product and packaging.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to weather conditions, courier issues, public holidays, natural disasters, or other circumstances beyond our control.