Privacy policy
At VELOR, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed securely through our payment partners)
- Order History
- Device Information (IP address, browser type, operating system)
- Website usage information such as pages visited and products viewed
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Verify payments
- Provide customer support
- Send order updates and shipping notifications
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails or offers (only where permitted)
Payment Security
VELOR does not store your complete debit or credit card information.
All payments are processed securely through trusted payment gateways and Shopify's secure payment infrastructure.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Personalize your shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We never sell your personal information.
We may share limited information only with trusted service providers such as:
- Shopify
- Payment Gateway Providers
- Shipping & Delivery Partners
- Analytics Providers
- Customer Support Tools
These partners only receive the information necessary to perform their services.
Shopify
Our store is powered by Shopify.
Shopify securely hosts our website and processes certain personal information required to complete your purchases and improve the shopping experience.
For more information, please review Shopify's Privacy Policy.
Data Security
We use appropriate technical and organizational security measures to protect your personal information.
While we work hard to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
Your Rights
Depending on your country or region, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your personal information
To exercise these rights, please contact us.
Children's Privacy
Our website is not intended for children under the age required by applicable law.
We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed or stored outside your country through Shopify or our trusted service providers to provide our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
VELOR Customer Support
Email: teamvelorsupport@gmail.com
Customer Care: +91 94827 16392
Support Hours: Anytime (24/7)