Refund policy

At VELOR, we are committed to delivering premium-quality products and ensuring a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unused, and unwashed.
Have all original tags attached.
Be in its original packaging.
Include proof of purchase or your order confirmation.

To request a return, please contact us at teamvelorsupport@gmail.com or call +91 94827 16392.

Once your return request is approved, we will provide you with complete return instructions. Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing teamvelorsupport@gmail.com with your order number and clear photos of the product and packaging.

After verification, we will arrange a replacement or issue a full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been worn, washed, or used.
Products without original tags or packaging.
Customized or personalized products.
Gift cards.
Clearance, sale, or final sale items.

If you have any questions about your order's eligibility, please contact our support team before requesting a return.

Exchanges

We currently do not offer direct exchanges.

If you need a different size or product, you may return your eligible item. Once your return is approved, you can place a new order for the desired item.

Return Shipping

If you receive a damaged, defective, or incorrect item, VELOR will cover the return shipping cost.
For returns due to change of mind, incorrect size selection, or any other customer-related reason, the customer is responsible for the return shipping charges.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 7–10 business days after approval.
Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason, provided the item is unused, unworn, in its original packaging, and accompanied by proof of purchase.